Karen Roberts
Bringing clarity to complex digital systems

Hello there! I’m a Product Designer with over a decade of experience designing digital products.

For the past 6 years, I’ve focused on complex operational platforms and communication systems, working closely with real user workflows in high-pressure environments. I focus on making dense, often messy information easier to navigate and actually act on.

I bring together ux strategy, visual and interaction design to help users make decisions with more clarity and confidence.

I'm passionate about advocating for my users and their needs.

More recently, my work has been exploring AI-assisted workflows and predictive, insight-driven experiences that help users move from data to action more efficiently.

A few of the notable clients I've helped recently

Case studies

Reimagining Daily PSAP Insights

A dashboard that transforms raw reporting into clear, actionable insights. Surfacing trends, risks, and priorities while using predictive insights to help PSAP teams stay ahead of staffing needs.

See the insights

Simplifying Ad Hoc Reporting

An ad hoc reporting experience that turns complexity into clarity, enabling users to create detailed, customized reports without friction or errors.

Explore the workflow

Evolving PSAP Reporting

A reimagined reporting experience that replaces static, legacy outputs with dynamic, insight-driven visuals, enriched by NLQ-powered Q&A and ML-driven anomaly detection for clearer, more actionable PSAP reporting.

View the future of reports

Modernizing a
Legacy System for Scale

Transforming a fragmented legacy experience into a cohesive, scalable product

Case study in progress

Making it Easier to Send Care When It Matters Most

A conceptual UX exploration of how an AI agent could simplify the process of sending care packages by bridging families, care environments, and delivery services through a unified conversational interface.

Case study in progress

Karen Roberts