KAREN ROBERTs
Bringing clarity to complex digital systems

Hello there! I’m a Product Designer with over a decade of design experience.

For the last 6 years, I’ve worked on complex operational platforms and communication systems, focused on understanding real user workflows and making complex information easier to navigate in high-pressure environments. My work blends UX strategy, research, and interaction design to create clearer, more intuitive experiences.

My work increasingly explores AI-assisted workflows and predictive, insight-driven experiences.

A few of the notable clients I've helped recently

Case studies

Reimagining Daily PSAP Insights

A dashboard that transforms raw reporting into clear, actionable insights. Surfacing trends, risks, and priorities while using predictive insights to help PSAP teams stay ahead of staffing needs.

See the insights

Simplifying Ad Hoc Reporting

An ad hoc reporting experience that turns complexity into clarity, enabling users to create detailed, customized reports without friction or errors.

Explore the workflow

Evolving PSAP Reporting

A reimagined reporting experience that replaces static, legacy outputs with dynamic, insight-driven visuals, bringing clarity and usability to PSAP reporting.

View the future of reports

Modernizing a
Legacy System for Scale

Transforming a fragmented legacy experience into a cohesive, scalable product

Case study in progress

Karen Roberts